“It’s fair to say that SAP Business One manages the entire process of our organisation, from the original order entry through to the invoicing, dispatch, warranty, and service of the equipment.” Neil O’Sullivan, Managing Director
Industry
Manufacturing & Engineering – Medium Voltage Switchgear
Employees
200 employees, 40 SAP Business One users
Background Overview
NOJA Power was established in 2002 to manufacture high voltage switchgear and provide high voltage switchgear to the world. Today, the company has three manufacturing locations in Australia, Brazil and Mexico and specialises in the manufacture of low and medium voltage switchgear assemblies and Recloser Products for industry, infrastructure and electricity distribution utilities.
The Problem
Initially, as a small company, NOJA Power had a range of different systems but nothing was consolidated. With basic accounting software package, the organisation found it hard to streamline key processes and enable information flow between departments.
According to Quynh Anh Le, Group Finance Director at NOJA Power, the basic accounting package was no longer enough to enable the company’s growth. “It wasn’t the full ERP system that we were looking for. As a Finance Director, I am looking for the real-time information that I can manage and monitor daily” she says.
Why SAP Business One?
NOJA Power chose SAP Business One because of the integration of the entire manufacturing process for the organisation. The organisation utilises the HANA version of the system for fast and accurate data analytics to fuel real-time decision making. NOJA Power has also recently augmented their SAP Business One investment with the SAP Hybris Cloud for Customer platform (CRM).
SAP Business One was considered the best ERP option for an organisation of the size and reach of NOJA Power and proved to be the case during the implementation and go-live phases. NOJA Power ultimately chose the SAP Business One ERP system because of the level of functionalities of the platform and the reliability of a global brand such as SAP.
Keeping The Lights On Across The World With SAP Business One
The Outcome
SAP Business One means better business on the go.
From the purchasing of parts, control and invoicing, NOJA Power now uses the SAP system to import the service record and the serial number of everything they manufacture. The service team is also able to track warranty and provide better service for parts and components.
NOJA Power also uses the many SAP Business One functionalities extensively to make data entry as simple and reliable as possible for the staff. Where they previously entering data multiple times, the team now enters it once.
As an example, Purchase Order approvals are managed on the go by few key people within the organisation through the app on their smartphones or other devices.
Directors, sales staff and internationally based representatives use the iPhone / iPad application to provide a variety of functionality including stock, pricing, dashboards, as well as service and warranty support using the equipment cards. Customer’s accounts status can be viewed while visiting the customer and CRM data is also accessed using the business partner information.
“So really, it’s fair to say that SAP Business One manages the entire process of the organisation, from the original order entry, through to the invoicing, dispatch, warranty and service of the equipment.” Says Neil O’Sullivan, Managing Director at NOJA Power.
Analytics and intelligence for real-time decision making with SAP Business One HANA version.
According to Martin Van Der Linde, Global Marketing Manager at NOJA Power, “The HANA version of SAP Business One allows us to generate more concise reports so in terms of managing the business as we grow it is important to have access to that information.”
Neil O’Sullivan continues “with SAP Business One I am able to customise dashboards that allow me to keep my finger on the pulse. I can quickly identify if there is an issue and address that issue very quickly through the power of the dashboards”.
Better customer service with the SAP Hybris Sales Cloud CRM system.
If SAP Business One allowed NOJA Power to become a better functioning business through better information flow and anywhere access to key information, the SAP Hybris Sales Cloud CRM system has allowed NOJA Power to better understand and communicate with the customers out in the field.
Hybris Sales Cloud has ultimately allowed NOJA Power’s sales and marketing people to access all the information they need while they are on the road serving customers.
The importance of a local SAP Business One support partner.
“As important as the system itself is the local support that you are going to get. We chose Leverage as our implementation partner for SAP Business One. It was first and foremost the confidence in SAP but it was just equally as important the confidence that Leverage was going to deliver a working system for us […] SAP Business One will provide us with that platform to grow.”
Read the detailed version of case study AU-NOJA Power Success Story Mobility
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